General Terms and Conditions (GTC)

Wellenwerk Group
comprising:
Wellenwerk Berlin GmbH, Wellenwerk Berlin GmbH & Co. Sport KG,
Wellenwerk Berlin GmbH & Co. Gastronomie KG and WWB Ticketing GmbH
Landsberger Allee 270, 10367 Berlin, Germany
– hereinafter collectively referred to as “Wellenwerk” –

§ 1 Scope of Application
These GTC apply to all contracts concerning the use of the indoor surfing facility (citywave®), the associated gastronomy, outdoor and ancillary areas, as well as all online bookings and purchases via wellenwerk-berlin.de.
Deviating or supplementary terms and conditions of the customer shall only apply if Wellenwerk has expressly agreed to their validity in text form.
The latest version shall also apply to future contractual relationships with the same customer.

§ 2 Conclusion of Contract
Product and service descriptions do not constitute binding offers.
By completing the booking or purchase process, the customer submits a binding offer; the contract is concluded upon receipt of the electronic order confirmation.
Contract documents (order confirmation, invoice, GTC) are provided in text form and stored electronically.
The contract language is German.

§ 3 Scope of Services
Wellenwerk provides, among others, the following products and services:
Surf tickets (individual sessions)
Exclusive sessions (privately booked, closed surf slots)
Multi-session passes (5–100 sessions)
Annual passes (Blue / Gold)
Vouchers (surf, value, gastronomy, experience)
Merchandise items
Execution is subject to technical and organizational availability. There is no entitlement to specific times, instructors, or group sizes.

§ 4 Participation Requirements
Participation is open to individuals aged 6 and above. A minimum weight of 28 kg and a swimming badge equivalent to “Seepferdchen” are recommended.
Children under 15 must wear an appropriate helmet during the surf session.
Minors require a written declaration of consent from their legal guardians.
Participation is not permitted for individuals with health conditions (e.g. heart, circulatory, back, or joint problems), acute injuries, open wounds, contagious diseases, pregnant persons, or those under the influence of alcohol or drugs.
Wellenwerk staff are entitled to exclude participants who pose a risk to themselves or others.

§ 5 Availability and Cancellations
The execution of sessions is subject to technical, organizational, and safety considerations.
Wellenwerk reserves the right to cancel or reschedule sessions if:
a) maintenance, safety, or regulatory measures require it,
b) weather conditions or force majeure prevent operation, or
c) fewer than six participants are registered 12 hours before the scheduled start.
In the event of cancellation, tickets and vouchers remain valid. Refund or compensation claims only exist in cases of intent or gross negligence by Wellenwerk.

§ 6 Rebooking and Cancellations
Regular bookings may be rebooked up to 72 hours before the session via the customer portal.
In the event of illness, rebooking is possible within this period upon submission of a medical certificate.
Exclusive Surf Sessions:
a) Free withdrawal and cancellation within 14 days of purchase, provided the booked date is not within this period.
b) If the booked date lies within this 14-day period, cancellation is excluded; however, a one-time free rebooking up to 72 hours before the session is possible.
c) In general, exclusive sessions may be rescheduled free of charge up to 14 days before the originally booked date.
d) After these deadlines have passed, cancellations or rebookings are no longer possible.

§ 7 Rental Equipment, Care, and Compensation
Wellenwerk provides rental equipment (surfboard, wetsuit, lycra, helmet) for the duration of the session if required. Personal equipment may only be used with staff approval.
Customers must handle rental equipment with care and immediately report any damage.
In the event of loss or damage, a flat replacement fee of €200 will be charged. The customer may prove a lower loss; Wellenwerk may prove a higher one.

§ 8 Liability and Assumption of Risk
The use of the citywave® is at the participant’s own risk. Participants acknowledge the inherent risk of injury involved in sports activities, especially in cases of negligence or improper conduct.
Liability of Wellenwerk, Action Team Veranstaltungs GmbH, and their subcontractors is excluded except in cases of intent or gross negligence.
In cases of slight negligence, Wellenwerk is liable only for breaches of essential contractual obligations (“cardinal obligations”) and limited to foreseeable, typical damages.
Liability for injury to life, body, or health, as well as mandatory statutory liability (e.g. product liability), remains unaffected.
Personal valuables are not stored or insured; bringing them is at the participant’s own risk.

§ 9 Vouchers
Vouchers are valid for three years from the end of the purchase year.
Value and experience vouchers are transferable; annual passes are personal and non-transferable.
Cash payouts, including partial ones, are excluded. Remaining balances remain valid until expiry.

§ 10 Prices and Payment
All prices include statutory VAT.
Accepted payment methods: EC or credit card on-site and online payments via Stripe, PayPal, Sofortüberweisung (Klarna), or bank transfer.
Ownership of products remains with Wellenwerk until full payment has been received.

§ 11 Rules of Conduct and Right of Admission
Access and participation are prohibited under the influence of alcohol or drugs.
Food and beverages brought from outside may not be consumed anywhere on the premises.
Animals are not allowed in the surf area.
Customers must comply with instructions from staff at all times.
Wellenwerk reserves the right to exercise house authority; violations may result in expulsion without refund.

§ 12 Photo, Audio, and Video Recordings (Surf Eye)
During sessions, automatic video recording is performed by Surf Eye for the creation of personalized surf videos (https://wellenwerk.surfeye.video).
Legal basis: Art. 6 (1)(b) GDPR (contract fulfillment) for providing personal clips and Art. 6 (1)(a) GDPR (consent) for marketing use.
Marketing use (website, social media, etc.) only occurs with consent; withdrawal/objection is possible at any time by email to Surf Eye or Wellenwerk.
For private bookings, consent is deemed given for all participants unless individual objections are raised.
Recordings are securely stored and automatically deleted after 30 days unless purchased.
Contacts:
– Surf Eye: info@surfeye.video
– Wellenwerk: info@wellenwerk-berlin.de

§ 13 Data Protection
Personal data is processed solely in accordance with the GDPR and the privacy information published on Wellenwerk’s website.

§ 14 Video Surveillance (Security Areas)
Selected areas (entrance, parking, surf area) are monitored by video for the protection of persons, equipment, and property. The monitoring is clearly signposted.

§ 15 Amendments to the GTC
Wellenwerk may amend these GTC where required for legal, technical, or organizational reasons, provided the changes do not unreasonably disadvantage the customer. The current version published on wellenwerk-berlin.de is authoritative.

§ 16 Place of Jurisdiction and Applicable Law
The place of performance and—where legally permissible—place of jurisdiction is Berlin.
German law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

Version: October 2025