FAQs

OPENING 2019

The Wellenwerk will open in summer 2019 and the exact date will be announced soon. To receive more information, you can sign up for our newsletter on the homepage. Surf- Vouchers can be purchased on our website for early bird prices prior to opening.

INDOOR SURFWAVE

Our 9 meter wide citywave® creates an artificial deep water wave, up to 1.60m high, only with water pressure and without special structures inside the pool. The wave is caused by running water meeting stagnant water. It has the perfect depth of water to surf with normal surfboards and fins, just like in the ocean. The water depth is also safe for non-swimmers. The pools have a water temperature of 26 ° Celsius and can be surfed with boardshorts, a lycra shirt or a wetsuit if needed.

WAVE HEIGHT FOR BEGINNERS, ADVANCED AND PROFESSIONALS

The wave height and flow rate can be adjusted individually and are therefore suitable for all skill levels. Depending on how much experience you have, the degree of difficulty of the wave can be adjusted.

The wave can be adjusted by controlling the water volume and the waves steepness:

• For beginners from 8 years onwards and 30 kg minimum weight, a learning bar can be attached.
• For advanced surfers medium water levels and steepness, to enable quick success.
• For surf professionals, the wave can be turned up to a height of 1.60m to provide the perfect conditions for turns, tricks and take-offs.

SURF SESSION

By default, a surf session at Wellenwerk is 60 minutes. Spectators are always welcome and the admission for spectators is free.

We offer surf sessions for beginners, advanced and professional surfers. In the individual sessions, participants will surf in small groups, one after the other.

Beginners surf session

• Previous experience: no prior experience needed
• Participation: up to 15 people in a group, including surf instructor + material

Advanced surf session

• Previous experience: already first experience obtained or surf course completed
• Participation: up to 12 people in a group, including surf instructor + equipment

Professional surf session

• Previous experience: experienced surfers on standing wave
• Participation: up to 10-12 people in a group
• No surf instructor and Equipment included, own material is required. Rental material can be purchased.

SURF COURSES

We offer surf courses for beginners and advanced surfers. A surf course usually lasts 3.5 hours in total. Surfing equipment (surfboard, wetsuit, helmet if needed) is provided.

Beginner surf course

• Previous experience: no or little experience
• Included: Indoor surf lessons (up to 15 people) including surf instructor, surfboard, wetsuit, helmet if needed.

Advanced surf lessons

• Previous experience: prior surfing experience on artificial wave
• Included: Indoor surf lessons (up to 15 people) including surf instructor, surfboard, wetsuit, helmet if needed.

EQUIPMENT

Equipment is provided within beginner & advanced surf lessons and surf sessions. This includes surfboards, wetsuits and if needed helmets.

NO PRIOR KNOWLEDGE REQUIRED

In order to surf our Citywave®, no previous knowledge is required. Under the guidance of our surf instructors, the beginners are divided into “regular” (right foot at the back) or “goofy” (left foot at the back) surfers within the first dry exercises. The entrance to the wave takes place from both sides of the pool. Using the unique helping-bar during beginner courses, kids and adults will quickly get a feel for the surfboard and the wave. In addition, it is possible to practice some first turns.

FIND YOUR SURF LEVEL

Beginner

• Previous experience: none
• Equipment is provided
• Entry assistance and supervision by surf instructor
• First attempts with a handrail

Advanced

• Previous experience: First surfing experience on a standing wave. Entry works safely and independently.
• Equipment is provided.
• Supervision by surf instructor

Professionals

• Previous experience: surfing experience on a standing wave.
• Surfing with own material (material can be rented if needed)

VOUCHERS

You can redeem vouchers once we open our doors in summer 2019 and choose a date and time that works best for you. Gift-Vouchers are now redeemable on our website.

Once the opening date is confirmed, you will receive an email with a link to redeem the voucher. It will be linked to your name and your email address, but you can book the actual session for somebody else as well.

The voucher is valid for three (3) years after the date of purchase.

Receipt of printable vouchers on request. Should you wish to receive gift vouchers, you simply need to reply to your received booking confirmation. We will then send you the voucher.

Annual passes for the Wellenwerk s are available on request.

All multiple entry vouchers are transferable and can also be redeemed within a group.

INFORMATION ABOUT BOOKINGS

To ensure a successful booking, the details of all guests (name, e-mail) must be entered in the booking system.

These details can be changed after booking, but cannot be left blank. This is used to allocate vouchers when redeemed.

The number of guests can be changed above the product description.

During the next step, the buyer will enter his Details. The booking confirmation will then be send to the buyer (not the guest).

After a successful completion of the booking process, you will be redirected to your customer portal and can choose an appointment (if not previously chosen) for your Session or Surf Course. This appointment can be changed up to 48 hours before the start of Session / Course. Another way to get to your customer portal is through the booking confirmation e-mail. When paying by bank transfer, the booking confirmation can take up to 3-5 days.

OPENING HOURS

Opening hours of the citywave® are daily from 10am to 10pm. Other times for courses, exclusive bookings etc. are on request.

CONDITIONS OF PARTICIPATION

• Minimum age 8 years / 30 kg
• Under 18 years only with written consent of a legal guardian
• Good physical and mental condition
• Not suitable for pregnant women and people with cardiovascular disease
• No acute injuries or problems with shoulders, joints, back or intervertebral discs