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FAQs


WHAT IS WELLENWERK?

On the 22nd of November 2o19, Berlin`s first indoor surf arena “Wellenwerk” opened its doors close to the city center. In Spring 2020 a restaurant, mixology bar, surf shop, beer garden as well as motorcycle workshop will follow and create Berlin’s new hotspot.

 

 

WHAT IS INDOOR SURFING?

Our 8.5 meters wide citywave® creates an artificial deepwater wave, up to 1.60m high, only with water pressure and without special structures inside the pool. The wave is caused by running water meeting stagnant water. It has the perfect depth of water to surf with normal surfboards and fins, just like in the ocean. The water depth is also safe for non-swimmers. The pools have a water temperature of 26 ° Celsius and can be surfed with boardshorts, a lycra shirt or a wetsuit if needed.

The wave height and flow speed can be adjusted individually and are therefore suitable for all skill levels. Depending on how much experience you have, the degree of difficulty of the wave can be adjusted.

 

 

WHAT IS THE DIFFERENCE BETWEEN KIDS, BEGINNER, ADVANCED AND PRO SESSIONS?

By default, a surf session at Wellenwerk takes 60 minutes. Spectators are always welcome and the admission is free.

We offer surf sessions for beginners, advanced and professional surfers. In the individual sessions, participants will surf in small groups, one after the other.

 

Kids Session
Beginners surf session

With handrail

Without Handrail

Advanced surf session
Professional surf session

We offer surf courses for beginners and advanced surfers. A surf course usually lasts 3.5 hours in total. Surfing equipment (surfboard, wetsuit, helmet if needed) is provided.

Beginner surf course
Advanced surf lessons

 

 

WHAT IS THE DIFFERENCE BETWEEN A SESSION AND A COURSE?

Our sessions last 60 minutes for each level.

The surf courses both last three hours. You will spend two hours on the wave. In between you will get a theory course for beginners or a video analysis of yourself for advanced surfers. During the second hour of surfing you have the chance to use your new knowledge and work on your flow.

You can book a session within the next 14 days or purchase a voucher and fix your date later.

 

MULTIPASSES

Please use the link in the booking confirmation to get access to you personal customer portal.

Here you can choose your slot in a session/course during the next two weeks for your multipass.

You can redeem your multipass for beginner, advanced and pro sessions, as well as beginner courses and advanced surf courses. Kids sessions are not redeemable through multipasses.

 

 

CONDITIONS OF PARTICIPATION

 

 

 

WHICH LEVEL SHOULD I CHOOSE?

surf-level-ENG-169x300 FAQs

 

 

WHICH LEVEL SHOULD I BOOK FOR MY CHILD?

Surflevel_Illustrationen_ENG2-212x300 FAQs

 

 

WHY CAN I ONLY SEE SESSIONS FOR THE NEXT TWO WEEKS IN YOUR CALENDAR? 

Our calendar opens 14 days ahead. If you want two book a session on a later date, please come back later to be able to book.

You can also find our weekly timetable here.

If you are interested in an exklusive session, please write us an email with the date and time you’d like surf as well as the level and number of participants to events@wellenwerk-berlin.de .

 

 

DO I HAVE TO BRING SOMETHING WITH ME?

Please bring your own towl, bathing clothes, flip-flops and shower gel. You will get a wetsuit and the surfboard if you have booked a kids session, beginner session/course or advanced sessions/course.

 

 

WHICH EQUIPMENT DO YOU OFFER?

Equipment is provided within beginner & advanced surf lessons and surf sessions. This includes surfboards, wetsuits, and helmets if needed. During pro sessions, the equipment can be rented at an additional charge of 10€/h for a soft board and 5€/h for a wetsuit or lycra. Prospective buyers can also rent hardboards for 15€/h .

You are welcome to bring your own equipment except surfboards for beginner sessions.

 

 

IS IT POSSIBLE TO BOOK THE WELLENWERK AS A LOCATION FOR MY EVENT?

We would be happy to throw your party.

If you are interested in booking our location, please write us an email to events@wellenwer-berlin.de with the date and time you’d like to surf as well as the surf level and number of the participants. We also offer catering if needed.

For events during our usual opening hours, we need your enquiry at least 14 days ahead. It is possible to have an exklusive sessions before or after our opening hours.

 

 

I’D LIKE TO BUY A VOUCHER. WHICH KIND OF VOUCHERS DO YOU OFFER?

You can buy sessions as well as courses and multi passes as vouchers.

If you want to buy a gift certificate you can choose between 50€ , 100€, 200€ and 500€.

If you booked successfully you will get the booking confirmation per email, in which you’ll also find a download link to all vouchers. That way, you can easily print them at home. If you buy a voucher at our reception, you can get a printed voucher for 10cents extra fee.

Every voucher is valid for three years.

 

 

I’VE GOT A VOUCHER AS A GIFT. HOW CAN I REDEEM IT?

You’ve got a voucher for a session or course:

Please use the link in the booking confirmation to get access to you personal customer portal.

Here you can choose your slot in a session/course during the next two weeks.

If you do not have the email anymore, please write us an email with the name of the person who booked or the booking number to info@wellenwerk-berlin.de .

You’ve got a gift certificate:

Please use your gift certificate while booking the session or course you want to participate in on our website. At the end of the booking you’ll see the field „gift certificate“. Please write down the code of your certificate in that field and click „OK“ to use it.

 

 

I NEED TO CANCEL MY SESSION/COURSE. WHAT SHOULD I DO?

You can choose a new time or date for your session up to 48 hours before the session starts. If you are not able to choose a new date in the next two weeks, please write us an email to info@wellenwerk-berlin.de with you booking number or the name of the person who booked.

After this deadline, we can try to give away your slot for you. Since we can not guarantee to be successful, we recommend sending us a medical certificate if you are ill, so that we can cancel your session and give you the chance to choose a new one.

 

 

OPENING HOURS

Opening hours of the citywave® are

monday-thursday from 12.30 AM to 10.30 PM.

friday from 12.30 AM – 11.30 PM.

saturday-sunday 9.30 AM – 11.30 PM.

Exclusive bookings and team events can be booked on request via an email to events@wellenwerk-berlin.de.

 

 

If your questions could not be answered here, please write an email to info@wellenwerk-berlin.de.

Only in urgent cases, you can call us during weekdays between 1 – 6 pm at +49 (0)30 204 56 226.

Contact us

Wellenwerk Berlin GmbH

Address: Landsberger Allee 270, 10367 Berlin
Public transport: Tram M6 Genslerstraße

Opening Hours: from 02.06.20

Weekdays from 18-22 and on weekends from 12-22. Please note that non-surfing visitors are currently not allowed.

Do you have any questions? All answers to frequently asked questions can be found here. If you can’t find an answer there, please send us an email.

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