FAQs

SOFT OPENING 2019

We will open our doors on the 22nd of November within a soft opening of the wave. In addition to the wave, our calendar will be opened from November 15th. The calendar will be opened in “waves”. All “Early-Bird-Ticket” holders, who have bought their vouchers back in december 2018 will be able to access the calendar first. After that we will open the calendar step by step for more pre-sale ticket owners.

As soon as all “Not-So-Early-Bird-Ticket” holders have access to the calendar, we will unlock it for all customers.

If you want to be among the first surfers, you should have a presale ticket. In the case of cancellations, however, we may spontaneously have 1-2 free spots for walk-ins within the surf slots. Passing by is worthwhile! Our surf vouchers can be purchased at pre-sale prices until our soft opening.

You can sign up for our newsletter on our homepage, to receive more information about our opening date, the calendar process, etc.

HOW CAN I BOOK A SESSION?

Surf sessions, courses or vouchers can be purchased through our bookingsystem.
To ensure a successful booking process, all details of the guests (name, age) must be entered during the first step of the booking.

These details may be changed after the booking process, but may not be empty. This is used to allocate vouchers when redeemed.
The number of guests can be changed above the product description.

The buyer can enter his details during the next step. Upon completion of the booking, the buyer (not the guest) will receive the booking confirmation.
Once the booking process is completed, you can select a surf slot within the customer portal under “Date Selection” . This surf slot can be changed up to 48 hours before the start of the session.

If you are not forwarded directly to the customer portal after the payment process, you can also access the account via the link within the booking confirmation e-mail. If paying by bank transfer, this booking confirmation can take up to 3-5 days.

WHEN WILL THE CALENDAR BE OPENED?

The calendar will be opened in “waves”. All “Early-Bird-Ticket” holders, who have bought their vouchers back in december 2018 will be able to access the calendar first. After that we will open the calendar step by step for more pre-sale ticket owners.

As soon as all “Not-So-Early-Bird-Ticket” holders have access to the calendar, we will unlock it for all customers.

All ticket holders will be informed by e-mail, to gain access to their customer portal.

Slots for surfing can always be booked for the upcoming 14 days through the calendar.

HOW CAN I REDEEM MY VOUCHER?

If you have a pre-sale ticket you will be informed by e-mail as soon as your access to the calendar in the customer portal is activated.
Once all pre-sale-ticket holders have access to the calendar, it will be unlocked for all customers.

You can access your own customer portal via the link in the booking confirmation after completing the payment process.
(If you paid by bank transfer, this activation can take 3-5 days.)

Within the customer portal you can now choose a slot for surfing via “date selection”. After selecting the surf level you have free access to the calendar and can see all upcoming sessions for the next 14 days.
The selected date, as well as the surf level, can only be changed up to 48 hours before the session.

CAN I CHANGE MY SESSION?

The session slot and the selected surf level can be changed in the customer portal under “date selection” up to 48 hours in advance.
For short term cancellations please contact info@wellenwerk-berlin.de.

INDOOR SURFWAVE

Our 9 meter wide citywave® creates an artificial deep water wave, up to 1.60m high, only with water pressure and without special structures inside the pool. The wave is caused by running water meeting stagnant water. It has the perfect depth of water to surf with normal surfboards and fins, just like in the ocean. The water depth is also safe for non-swimmers. The pools have a water temperature of 26 ° Celsius and can be surfed with boardshorts, a lycra shirt or a wetsuit if needed.

WAVE HEIGHT FOR BEGINNERS, ADVANCED AND PROFESSIONALS

The wave height and flow rate can be adjusted individually and are therefore suitable for all skill levels. Depending on how much experience you have, the degree of difficulty of the wave can be adjusted.

The wave can be adjusted by controlling the water volume and the waves steepness:

• For beginners from 8 years onwards and 30 kg minimum weight, a learning bar can be attached.
• For advanced surfers medium water levels and steepness, to enable quick success.
• For surf professionals, the wave can be turned up to a height of 1.60m to provide the perfect conditions for turns, tricks and take-offs.

SURF SESSION

By default, a surf session at Wellenwerk is 60 minutes. Spectators are always welcome and the admission for spectators is free.

We offer surf sessions for beginners, advanced and professional surfers. In the individual sessions, participants will surf in small groups, one after the other.

Beginners surf session

• Previous experience: no prior experience needed
• Participation: up to 15 people in a group, including surf instructor + material

Advanced surf session

• Previous experience: already first experience obtained or surf course completed
• Participation: up to 12 people in a group, including surf instructor + equipment

Professional surf session

• Previous experience: experienced surfers on standing wave
• Participation: up to 10-12 people in a group
• No surf instructor and Equipment included, own material is required. Rental material can be purchased.

SURF COURSES

We offer surf courses for beginners and advanced surfers. A surf course usually lasts 3.5 hours in total. Surfing equipment (surfboard, wetsuit, helmet if needed) is provided.

Beginner surf course

• Previous experience: no or little experience
• Included: Indoor surf lessons (up to 15 people) including surf instructor, surfboard, wetsuit, helmet if needed.

Advanced surf lessons

• Previous experience: prior surfing experience on artificial wave
• Included: Indoor surf lessons (up to 15 people) including surf instructor, surfboard, wetsuit, helmet if needed.

EQUIPMENT

Equipment is provided within beginner & advanced surf lessons and surf sessions. This includes surfboards, wetsuits and if needed helmets.

NO PRIOR KNOWLEDGE REQUIRED

In order to surf our Citywave®, no previous knowledge is required. Under the guidance of our surf instructors, the beginners are divided into “regular” (right foot at the back) or “goofy” (left foot at the back) surfers within the first dry exercises. The entrance to the wave takes place from both sides of the pool. Using the unique helping-bar during beginner courses, kids and adults will quickly get a feel for the surfboard and the wave. In addition, it is possible to practice some first turns.

FIND YOUR SURF LEVEL

Beginner

• Previous experience: none
• Equipment is provided
• Entry assistance and supervision by surf instructor
• First attempts with a handrail

Advanced

• Previous experience: First surfing experience on a standing wave. Entry works safely and independently.
• Equipment is provided.
• Supervision by surf instructor

Professionals

• Previous experience: surfing experience on a standing wave.
• Surfing with own material (material can be rented if needed)

VOUCHERS

You can redeem vouchers once we open our doors in summer 2019 and choose a date and time that works best for you. Gift-Vouchers are now redeemable on our website.

Once the opening date is confirmed, you will receive an email with a link to redeem the voucher. It will be linked to your name and your email address, but you can book the actual session for somebody else as well.

The voucher is valid for three (3) years after the date of purchase.

Receipt of printable vouchers on request. Should you wish to receive gift vouchers, you simply need to reply to your received booking confirmation. We will then send you the voucher.

Annual passes for the Wellenwerk s are available on request.

All multiple entry vouchers are transferable and can also be redeemed within a group.

OPENING HOURS

Opening hours of the citywave® are daily from 10am to 10pm. Hours may differ in the beginning. Other times for courses, exclusive bookings etc. are on request.

CONDITIONS OF PARTICIPATION

• Minimum age 8 years / 30 kg
• Under 18 years only with written consent of a legal guardian
• Good physical and mental condition
• Not suitable for pregnant women and people with cardiovascular disease
• No acute injuries or problems with shoulders, joints, back or intervertebral discs